Front Office Turnover in Hotel Industry.Case study: Five star hotel in tourism area of Bangkok Thailand

Abstract

Employee turnover has always been one of the challenges to the human resource managers and the respective employers in any fast growing economies including the Bangkok Thailand.

This research project seeks to determine the factors behind the exceptionally high employee turnover rates in the five star hotels in the tourist area of Bangkok Thailand. At the present, the five star hotels in the tourist area of Bangkok has been characterized by high numbers of employees leaving their jobs. This translates negatively on the various hotel industry as they constantly have to spend significant amounts of resources on hiring new employees to replace the ones who have left. This is a costly procedure that is consuming potential profits for these companies. This project will identify the main reasons which cause of employees are quitting their job.

Employees who leave the organization’s request as well as those who leave on their own initiative can cause disruptions in operations, work team dynamics and unit performance. Both types of the turnover create costs for the organization.

To do this, the research will focus on getting vital insights from past hotel employees in the five star hotels in the tourist area of Bangkok industry. The decision to settle on this target population was based on the responses provided. The research project will also incorporate a comprehensive review of past literature on this topic and the research methodology using mix methods as per qualitative and quantitative. Qualitative method applied to use with the senior level such as; Head of department of Human Resources or Front Office and departments concern as well as some of management. And the quantitative research method will be utilized in this project to help further comprehend research question. This will also be adopted since human nature plays a major role in influencing the behavior of employees in the front office department.

However, retaining their best employees; managers must make sure their organizations clearly communicate expectations about rewards, working environment and productivity standards and then deliver on the promise.

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