Service Design to Enhance Participation for Elderly Club Bang Khun Thian Geriatric Hospital

Abstract

This research aims to explore the current situation and characteristics of the elderly club in Bang Khun Thian Geriatric Hospital. Then, analyze the correlation of requirements between the member and elderly club by applying service design to enhance the participation of the elderly club in Bang Khun Thian Geriatric Hospital and create an appropriate guideline or strategy to enhance participation of members in the elderly club Bang Khun Thian Geriatric Hospital. The result of this study is the situation of the elderly club of Bang Khun Thian Geriatric Hospital needs to gain more potential and volume of members by a plan and strategy that will help each level of member develop into higher participation. Club members can divide into three groups. The first group is older people who are enrolled but lack participation and have low expectations in the club. This group should receive assistance and facilitation as needed. They need encouragement to have the opportunity to participate in all activities of the elderly club. The second group is the members who participate in all the Elders Club activities. They should be encouraged to have opportunities to develop leadership potential in club activities. Moreover, they should be cultivated in the skills they need that will cause them to develop a bond and sense of belonging to the club. The third group is members actively involved in the club on a large scale. They should be encouraged to be role models of self-sacrifice for the benefit of others. This honors and inspires other members of the Elders Club, family, and community. The guidelines for developing these three groups of members Operate under five directions of management policy formulation, four strategies for member development, three attributes of activities that drive the club, two sectors of hospital involvement, both elderly club members and staff involved in the operation of the elderly club.

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