The Analysis of Current Operation Problems and Application of Tracking Audit in Engineering Cost of Express Delivery Company in Kunming, People's Republic of China

Abstract

The purposes of this research were (1) To analyze the problems existing in the current operation and the application of tracking audit in engineering cost, (2) To analyze to compare the similarities and differences of engineering activities that take place within an the express delivery company, and (3) To propose ways to reduce the engineering costs of the express delivery company in Kunming, the People's Republic of China. The key information is 16 people owners of businesses or assigned managers, experienced team members, and employees, with two groups selected from each company. All informants had at least 3 years of experience in managing or operating the express delivery company. The research tool is the semi-structured interview and content analysis,

The results of problems of the express delivery company from 2 groups of key informants, have 12 factors as follows: (1) competition situation, (2) last-mile delivery, (3) business owners lack sufficient funds, (4) regulatory challenges, (5) operational efficiency (6) measures to protect against COVID-19, (7) air and water transportation, (8) environmental concerns, (9) disruptions and external factors, (10) data security and privacy, (11) security and fraud, and (12) the monopoly of shipping.

Results of the application of tracking audit in engineering cost can be summarized in eight factors as follows: (1) logistics communication, (2) customer service, (3) procurement, (4) managing the transportation, (5) warehouse management and storage, (6) feedback, (7) material handling, and (8) packaging and packages. These steps will help reduce transportation costs and achieve long-term success.

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